Modernized PennDOT Customer Care Website to Allow Easier Submissions, Responses to Customer Roadway Concerns

Modernized PennDOT Customer Care Website to Allow Easier Submissions, Responses to Customer Roadway Concerns

The Pennsylvania Department of Transportation (PennDOT) has modernized its online Customer Care Center – customercare.penndot.gov – to make it easier to report concerns on state-maintained roadways with new mapping capabilities, optional photo uploads and a mobile-friendly interface.

Public reports help PennDOT with roadway maintenance and safety responsibilities. This modernization will ensure PennDOT receives better information from our customers who drive the roadways every day.

The modernized service sorts concerns into categories: road or bridge conditions; removal of debris from a roadway; traffic, signs or signals; ongoing roadwork or projects; or general questions and concerns. Users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information, and even upload photos related to the concern. These descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of Sept. 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved.

Motorists are asked to be as specific as possible when providing locations of concerns. Motorists should report the county, municipality, street name and state route number, which can be found on small black and white signs posted along state highways. In addition, a description of any familiar landmarks would be helpful for PennDOT to locate the problem area.

Maintenance concerns will be corrected as soon as possible. Emergency road repairs, such as road wash-outs, are handled on a top-priority basis.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

Add comment


Submitted By:

Nate C.

Nate C.

Latest Comments

Are you ready?

ready-logo
ready.gov

Prepare for a disaster in 3 easy steps:
In an emergency, knowing what to do is your best defense. Start now by learning the risks, making an emergency plan and getting involved to help others.
[Read More at ReadyPA.org]

You may also be interested in joining our Local Community Watch


Are you drinking clean water?
If you're not sure, get your water tested by a local, accredited lab.

 

Featured

Support Local Businesses!

  • Little Green Bookshop
    Little Green Bookshop The Little Green Bookshop, a non-profit organization located at 1233 Rt. 390 in Mountainhome, sells new and used books, offers a variety of educational and…
  • PA Liquor Store - Cresco, PA
    PA Liquor Store - Cresco, PA Located next to First Keystone Community Bank on Route 390 & Price's Drive
  • Stonewall Garden Center
    Stonewall Garden Center Open Mon-Sat 9am-6pm; Sun 9am-5pm
  • Family Dollar #7987
    Family Dollar #7987 STORE HOURS Monday 08:00 - 22:00Tuesday 09:00 - 21:00Wednesday 08:00 - 22:00Thursday 08:00 - 19:00Friday 08:00 - 22:00Saturday 08:00 - 22:00Sunday 08:00 - 22:00

Latest