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Modernized PennDOT Customer Care Website to Allow Easier Submissions, Responses to Customer Roadway Concerns

The Pennsylvania Department of Transportation (PennDOT) has modernized its online Customer Care Center – customercare.penndot.gov – to make it easier to report concerns on state-maintained roadways with new mapping capabilities, optional photo uploads and a mobile-friendly interface.

Public reports help PennDOT with roadway maintenance and safety responsibilities. This modernization will ensure PennDOT receives better information from our customers who drive the roadways every day.

The modernized service sorts concerns into categories: road or bridge conditions; removal of debris from a roadway; traffic, signs or signals; ongoing roadwork or projects; or general questions and concerns. Users can map their current location to document a concern or choose an address or roadway, as well as other relevant location information, and even upload photos related to the concern. These descriptions will provide better information for PennDOT staff and can reduce the amount of time needed to gather more information from customers submitting concerns.

As of Sept. 30, the previous Customer Care Center had nearly 45,000 concerns submitted this year, with more than 96 percent of those concerns being resolved.

Motorists are asked to be as specific as possible when providing locations of concerns. Motorists should report the county, municipality, street name and state route number, which can be found on small black and white signs posted along state highways. In addition, a description of any familiar landmarks would be helpful for PennDOT to locate the problem area.

Maintenance concerns will be corrected as soon as possible. Emergency road repairs, such as road wash-outs, are handled on a top-priority basis.

Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies.

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Submitted By:

Nate C.

Nate C.

Please send any submissions or corrections via e-mail.

Nate Covington (about me)
editor@barrettcommunity.com

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